Thank you for your patience.
Customer PowerShops events will help customers understand and navigate payment programs and manage bills through one-on-one assistance from Kentucky Power representatives.
Visit workstations to receive one-on-one assistance and get answers to your questions, as well as more information about:
Additional Customer PowerShops will be scheduled around the Kentucky Power territory and will be announced at a later date. For information about these events, email smnusbaum@aep.com. For information about your account, call customer service at 800.572.1113.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.572.1113.
Please login to manage your account.