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Kentucky Power's Response to COVID-19

Kentucky Power is committed to the health and safety of our customers, communities and employees. We continue to closely monitor the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. The Kentucky Power team is prepared and will continue providing our customers safe and secure electricity service.

Billing and Financial Hardship

We know you are concerned about your family, and ensuring you have reliable electric service allows you to focus on staying healthy. Although Kentucky Power has now resumed disconnection for non-payment after pausing this practice voluntarily in March of last year, our goal of working with customers as the pandemic continues remains unchanged. Customers experiencing financial hardship and difficulty paying electric bills are encouraged to contact Kentucky Power immediately to discuss the situation and explore payment arrangement options. Customers may contact us by:

  • Reaching out via direct message on Facebook or Twitter @KentuckyPower
  • Logging on to KentuckyPower.com/assistance/
  • Speaking directly with a customer service professional by calling 800.572.1113
  • We urge customers to act now rather than later to ensure accounts are in good standing.

Payment Assistance

One-time Payment Extension

Get a little more time to pay with a one-time payment extension.

Get an extension

Extended Payment Arrangements

Request a monthly payment plan to pay off your balance in full.

Request arrangement

LIHEAP

Find national and statewide resources for the Low Income Home Energy Assistance Program

Visit HHS.gov

Get Emergency Rental Help

The federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related hardships. If eligible, and while funds last, you may receive up to 12 months of rent and/or utility assistance, with a possible 3-month extension if needed.

You may be eligible if you rent; and as a result of COVID-19, at least one of your family members meets at least one of the following criteria:

  1. Qualifies for unemployment
  2. Had a reduction in income
  3. Incurred significant costs or hardships

You also must demonstrate risk of losing your home and have income at or lower than 80% of area median income.

Renters in Kentucky should apply with the Kentucky Housing Corporation.

Apply now

Business Assistance

For most of us, it has not been business as usual. We're here to help you renew and restart, so when your doors swing open you'll stand strong. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1.888.710.4237.

There are also state and local resources in Kentucky to help your business navigate this pandemic.

Download PDF

Workforce Safety

Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus.

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1-800-572-1113 and through Facebook and Twitter. Stay safe out there.

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