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Kentucky Power's Response to COVID-19

Kentucky Power is committed to the health and safety of our customers, communities and employees. We continue to closely monitor the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. The Kentucky Power team is prepared and will continue providing our customers safe and secure electricity service.

Kentucky Power delivers second round of AEP Foundation grants to groups providing COVID-19 assistance

The American Electric Power Foundation has donated an additional $36,000 to organizations supporting COVID-19 relief in Kentucky Power’s service area.

KENTUCKY POWER COMPLETES PROACTIVE CIRCUIT INSPECTIONS FOR HEALTH CARE FACILITIES AND NURSING HOMES

Kentucky Power recently completed emergency inspections on electrical equipment that provides power to more than 44 critical facilities such as hospitals and nursing homes. Company leaders took the precautionary step out of an abundance of caution to ensure grid reliability during the COVID-19 pandemic.

Help Available for Businesses

National and local resources are available to help businesses navigate the Coronavirus pandemic.

Billing and Financial Hardship

We know you are concerned about your family, and ensuring you have reliable electric service allows you to focus on staying healthy. Although Kentucky Power has now resumed disconnection for non-payment after pausing this practice voluntarily in March of last year, our goal of working with customers as the pandemic continues remains unchanged. Customers experiencing financial hardship and difficulty paying electric bills are encouraged to contact Kentucky Power immediately to discuss the situation and explore payment arrangement options. Customers may contact us by:

Reaching out via direct message on Facebook or Twitter @KentuckyPower
Logging on to KentuckyPower.com/assistance/
Speaking directly with a customer service professional by calling 800.572.1113
We urge customers to act now rather than later to ensure accounts are in good standing.

View more assistance options

Payment Assistance

One-time Payment Extension

Get a little more time to pay with a one-time payment extension.

Get an extension

Extended Payment Arrangements

Request a monthly payment plan to pay off your balance in full.

Request arrangement

LIHEAP

Find national and statewide resources for the Low Income Home Energy Assistance Program

Visit HHS.gov

Business Assistance

For most of us, it has not been business as usual. We're here to help you renew and restart, so when your doors swing open you'll stand strong. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1.888.710.4237.

There are also state and local resources in Kentucky to help your business navigate this pandemic.

Download PDF

Workforce Safety

Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus.

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1-800-572-1113 and through Facebook and Twitter. Stay safe out there.

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