Several incidents of impersonating employees of Appalachian Power were reported in Wyoming County yesterday, prompting the company to remind customers always to ask for identification before letting any stranger into their homes.
“Appalachian employees always carry a company photo ID,” said Jeri Matheney. “Our employees are happy to show their identification, and to have customers phone the company’s call center to confirm the reason for their visit.”
Matheney said that when Appalachian employees are working near a home, their work takes place outside. It is rare that an Appalachian employee would need to enter a customer’s home to perform work on their electrical service.
Customers who experience a suspicious incident should report it immediately by calling their local police department, and by calling Appalachian Power anytime at 1-800-982-4AEP.
Police have been notified of the incidents in the area yesterday.
Appalachian Power has almost 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, which delivers electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.
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Jeri Matheney
(304) 348-4130