works to restore power using the most efficient means possible. First, we address
outage cases that affect hospitals, emergency services, public safety facilities,
public buildings, emergency shelters and other public utilities. After that, we
address residential and business/commercial customers. Outages that affect higher
numbers of customers without power are typically addressed before outages affecting
fewer customers. So, it’s not unusual for customers in dense or metropolitan areas
to have power restored before those in rural, less populated areas. The idea is
to restore service to the greatest number of customers as quickly as possible.
Consequently, outage cases that affect small groups or single customers are addressed
later in the restoration effort. At any rate, power restoration crews work until all
customers have power restored.
contractors conduct tree trimming throughout the year to keep power lines free of
limbs and debris. Following a storm, these contractors must remove fallen trees
and limbs from electrical equipment that are preventing service restoration. This
forestry work is a major component of the restoration effort. However,
contractors do not remove storm debris and move the debris only if this is necessary
to facilitate the restoration effort.
Do not attempt to remove tree limbs or debris yourself if it is within 10 feet of
a power line and stay completely away from any downed power line or sparking equipment.
If you notice downed lines or sparking equipment, please call us at the number on
your electric bill as soon as possible.
For tree removal, you will need to call a landscape or tree contractor.