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Payment Arrangement

We recognize that financial hardships happen, especially during a pandemic, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you.

Payment Extensions & Arrangements

Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.

Payment Assistance Programs

Other assistance programs may be available. Contact your local community action agency or the Kentucky Housing Corporation for programs currently available.

Low-Income Home Energy Assistance Program (LIHEAP) LIHEAP provides federally funded assistance to help families manage energy costs. You’ll need to check your state’s program to see if you qualify.
Home Energy Assistance in Reduced Temperatures (HEART) HEART provides participating Kentucky Power residential customers who have electric heat with $115 of assistance each month January to April. Qualifying customers with non-electric heat can receive $58 a month for those same four months.
Temporary Heating Assistance in Winter (THAW) THAW provides participating Kentucky Power residential customers who need temporary help with assistance up to $175. The program is available January through April or until designated funds are depleted on a first come, first served basis.
NEW: Additional funding available for HEART and THAW eligible customers. Kentucky Power is providing an additional $2 million for HEART and THAW to assist customers with electric bills as eastern Kentucky communities continue to struggle because of the effects of the COVID-19 pandemic.

Helping Others in our Communities

Help Someone Facing Disconnection You can help a relative, friend keep their power on by getting notifications when they are at risk of being disconnected. Often, people add this service to accounts of vulnerable customers (those with mental impairments, illness, or advanced age) who have difficulty understanding Kentucky Power's disconnection process, but this free service is available for any customer.

How Third-Party Notifications work:

  1. Print a Third-Party Authorization Form
  2. The account holder must complete, sign, and mail it to the address on the form, authorizing you to receive notifications on their behalf
  3. As an authorized third-party, you will receive copies of the billings if electric service is at risk of being disconnected due to non-payment

You will not be responsible for paying the bill.

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