News Releases

Kentucky Power offers multiple ways to help customers manage higher summer electric bills and avoid disconnection. Disconnects are a last resort, with notices and reminder calls sent in advance of any cutoff. Available options include payment arrangements, payment extensions, budget billing through the Average Monthly Payment plan, referrals to community assistance resources, and energy audits and efficiency programs to help reduce future usage. Customers needing help can call 1-800-572-1113 or contact support through Facebook.

The first week of July is bringing a heat wave that has air conditioning units humming and fans turning as Kentucky Power customers try to beat the heat. 

. Kentucky Power’s System Average Interruption Duration Index (SAIDI), an industry measure of how long customers are without power, has improved by nearly 70 minutes over the past year. The company has reduced average outage duration from 197 minutes last year to 168 minutes this year—that's a 15% improvement so far.

Kentucky Power has been selected to receive funding through the U.S. Department of Energy’s (DOE) grant program to support upgrades at the company’s Mitchell Plant. The $51 million grant will be used to invest in needed improvements to the plant, while helping to reduce cost impacts for customers.

The Kentucky Public Service Commission (PSC) has approved Kentucky Power’s application to construct the Prestonsburg-Thelma Transmission Line Rebuild Project. The project, which was first announced in 2022, involves rebuilding approximately 14 miles of transmission line to 69-kilovolt (kV) standards, retiring approximately two miles of 46-kV transmission line and retiring two switch stations.

Across eastern Kentucky crews are focused on vegetation management, equipment upgrades and new technology all designed to reduce outages and shorten restoration times.

Kentucky Power crews will begin utility work along 12th Street in Ashland starting Monday, March 16, requiring temporary lane closures and traffic adjustments during daytime work hours. The project is expected to take approximately four weeks to complete, weather permitting.

Kentucky Power crews will begin utility work along 12th Street in Ashland starting Monday, March 16, requiring temporary lane closures and traffic adjustments during daytime work hours. The project is expected to take approximately four weeks to complete, weather permitting.

Kentucky Power has filed an application with the Kentucky Public Service Commission (PSC) seeking approval to construct a new cooling tower at the Mitchell Plant. The project is necessary to ensure continued access to reliable baseload energy at the lowest cost for customers.

With energy costs top of mind for many customers, Kentucky Power is outlining several steps taken during January’s cold weather to help manage electric bills.