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We serve 163,000 customers across 20 eastern Kentucky counties. Our work goes beyond delivering electricity. We're focused on improving reliability, managing costs for customers and supporting the communities we serve. Through employee volunteerism, charitable giving, educational partnerships and economic development efforts, we help strengthen eastern Kentucky and create opportunities for the future.
See the work behind the power. Watch how Kentucky Power employees are improving reliability and serving customers across eastern Kentucky.
Community Outreach & Volunteerisim
Building A Stronger KY
System Improvements That Serve You Better
Energy Education
We made a ‘Week of Service’ into a month of service this summer. Our employees volunteered across our service area in July with organizations making a difference across eastern Kentucky. From packing food boxes and preparing a recovery center to improving emergency shelter facilities, team members contributed their time and talents where they could make an impact.
Our team is meeting with community leaders across eastern Kentucky to discuss the important role utilities play in supporting economic growth and regional development. These discussions help build a greater understanding of how Kentucky Power supports growth while protecting customers.
Kentucky Power offers multiple ways to help customers manage higher summer electric bills and avoid disconnection. Disconnects are a last resort, with notices and reminder calls sent in advance of any cutoff. Available options include payment arrangements, payment extensions, budget billing through the Average Monthly Payment plan, referrals to community assistance resources, and energy audits and efficiency programs to help reduce future usage. Customers needing help can call 1-800-572-1113 or contact support through Facebook.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-572-1113.
System Maintenance Many online functions that require login will be unavailable from 10:00 PM - 10:10 PM ET on Saturday, 10/31.
If you have an urgent issue, please call our Customer Operations Center at 800-572-1113.