We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us or consider the options on this page.
Disconnect Suspension FAQ
Kentucky Power offers two programs to assist low income customers and others in need of help. Federal assistance also is available. Community Action Kentucky and its local community agencies administers the programs and determines who qualifies for assistance.
Home Energy Assistance in Reduced Temperatures (HEART)
HEART provides participating Kentucky Power residential customers who have electric heat with $115 of assistance each month January to April. Qualifying customers with non-electric heat can receive $58 a month for those same four months.
Temporary Heating Assistance in Winter (THAW)
THAW provides participating Kentucky Power residential customers who need temporary help with assistance up to $175. The program is available January through April or until designated funds are depleted on a first come, first served basis.
Learn more about HEART and THAW.
Low-Income Home Energy Assistance Program (LIHEAP)
Some customers in need of help also may qualify for energy assistance through the federal Low-Income Home Energy Assistance Program (LIHEAP).
- Learn more about LIHEAP
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Each state has different qualification requirements.
Check your state's program
to find out if you qualify.
Help A Relative Or Friend Avoid Disconnection Of Service
You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.
- How does Third-Party Notification work?
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- As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
- You will not be responsible for paying the bill.
To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.