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We're updating electric meters to continue improving the service we provide our customers.
Starting in October, Kentucky Power will begin installing new electric meters. Installations will be made in three phases across the service area with plans for completion by 2028.
The new meters, also known as Advanced Metering Infrastructure (AMI) or smart meters, will provide customers with better information about their energy use while helping Kentucky Power improve outage response and overall service.
Your new electric meter will provide more timely information about your energy use while helping Kentucky Power improve service and respond to outages more efficiently. When your new meter is installed, you will also have access to a new convenient way to pay your bill called FlexPay—a program that lets you pay for your electricity in advance, like putting money on a gift card. You add money to your account and as you use electricity, the funds you added are deducted from your balance. Be on the lookout for more information about FlexPay!
You don't need to wait for your bill to see how much power you home is using. Monitor your usage with easy 24/7 access from your smartphone, tablet or laptop through your KentuckyPower.com account.
Your smart meter notifies us when your power goes out - even when you're not home. It provides information to our crews that improves response times and speeds power restoration.
AMI meters automatically report usage information and simplify the billing process by eliminating estimated bills, providing better accuracy for billing.
Get personalized tips on easy ways to save energy. See your home's energy use, in 15-minute increments. Look at your usage in both dollars and kWh and set energy goals and budgets.
Get alerts when your energy use – and bill – will be higher than normal. This helps you manage your budget and energy-saving goals.
If you call us with a billing question, we'll review detailed usage information with you and answer your questions more efficiently. If you are moving and need to start or stop service, it can be done without an in-person appointment.
Advanced meters allow for more virtual operations, such as the connection of electric service at a home. This results in savings that are passed onto you.
Over the next couple of years, we are replacing the outdated meters currently on your home or business. The new meters will empower you to have more control over your energy use, along with improved customer service. You will be notified via mail, email and phone before your smart meter is installed.
An advanced digital meter, sometimes called a smart meter, uses advanced metering and secure wireless technology to communicate between the meter and the utility and provides timely and accurate meter reading data. As Kentucky Power adds new home energy management tools, the AMI meters will give customers more information to manage their energy use and costs. The AMI meters also will enable future capabilities like faster response to new service connections and other service requests, as well as automatic detection of power outages for a quicker start to repairs.
Yes. Many electric meters provide monthly total energy usage, but AMI meters capture data at 15-minute intervals, providing customers with a much more detailed look at how they use energy. They can make more informed decisions about how and when to use energy in order to save energy and money. As Kentucky Power implements new home energy management tools, customers will be able to access their information by smart phone, tablet or laptop.
Customers should have access to these tools approximately six weeks after the smart meter is installed.
Yes. The meters and the associated communication system are encrypted and equipped with security features to prevent unauthorized access. Kentucky Power is required to comply with all federal laws regarding the privacy, protection and disclosure of personal information. State law prohibits Kentucky Power from providing customer information to outside third parties without the customer's express permission.
No. All communications equipment meets criteria set by the Federal Communications Commission and should not interfere with any equipment inside a home or business.
Yes. AMI meters use radio frequencies (RFs) to communicate. RFs emitted by digital meters are well below that produced by other common household devices like cell phones, microwaves, baby monitors and home WiFi networks. The RFs are also well below the limit set by the Federal Communications Commission. The American Cancer Society has found no link between smart meters and cancer.
More information: SmartGrid Consumer Collaborative's “Radio Frequency and Smart Meters”
AMI meters will be read automatically with no need for monthly visits by meter personnel.
For more information, call our Customer Solutions Center, toll free, at 800-572-1113.
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