Beginning March 3, Public Service Company of Oklahoma (PSO) customers will notice a change in the format of their monthly electric bill.
"Customers told us we could improve our bill to make it easier to understand. We conducted reviews with residential and business customers and they helped us with changes to make the bills more user friendly," says Rob Cheripko, managing director of customer operations.
One request from customers was more information for managing energy use and costs. "The new bill features a bar chart showing energy usage at an address for up to 13 months (when available). In addition, a new table compares the current month’s energy usage, cost and weather against the same data for the previous month and the same month of the prior year," reports Cheripko.
An account summary table has been placed at the top of the bill to quickly identify important information such as account number, bill due date and amount due. A dedicated messaging area will appear on the first page of the bill to draw attention to important information.
"We appreciate the input from our customers to help us design a better bill and look forward to continuing to improve customer service," notes Cheripko.
A sample of the new bill is available in the Your Account section of PSOklahoma.com. Sample New PSO Bill (PDF)
PSO, a unit of American Electric Power (NYSE: AEP), is an electric utility company serving more than 530,000 customers in eastern and southwestern Oklahoma. With headquarters in Tulsa, PSO has 4,405 megawatts of generating capacity and provides electricity to 230 cities and towns across a service area encompassing 30,000 square miles. News releases and other information about PSO can be found on the World Wide Web at PSOklahoma.com.
Stan Whiteford
Corporate Communications
(918) 599-2574