6/9/2020

KENTUCKY POWER COMPLETES PROACTIVE CIRCUIT INSPECTIONS FOR HEALTH CARE FACILITIES AND NURSING HOMES

ASHLAND, Kentucky, June 9, 2020 –Kentucky Power recently completed emergency inspections on electrical equipment that provides power to more than 44 critical facilities such as hospitals and nursing homes. Company leaders took the precautionary step out of an abundance of caution to ensure grid reliability during the COVID-19 pandemic.

Teams inspected 46 circuits throughout Kentucky Power’s 20-county service territory looking for potential concerns such as tree limbs too close to lines or other equipment problems that could cause unexpected outages.

“Even though hospitals and other care facilities typically have generators, we are doing everything we can to avoid power outages for all of our customers, especially for our health care customers who are operating 24 hours a day caring for sick and elderly patients,” said Everett Phillips, vice president –distribution region operations.

While routine inspections take place year-round, circuits serving critical customers are a priority and received extra attention because of the pandemic. Power company personnel typically inspect 50 percent of circuits annually, but inspectors evaluated all circuits feeding hospitals and nursing homes over the spring. As workers identified problems, repairs occurred immediately or crews prepared a plan to expedite needed work.

Kentucky Power also put in place other assistance for customers during the pandemic crisis. Since the crisis began, Kentucky Power has temporarily suspended disconnections for non-payment. The company suspended processing fees for credit or debit cards through July 19 to give customers more options to pay balances owed. Customers should make every effort to keep their accounts current during the period while disconnections are suspended.

If customers anticipate problems paying electric bills, they are encouraged to contact Kentucky Power’s customer solutions center at 1-800-572-1113 to discuss payment plan options.

 “We understand that many of our customers may be experiencing financial hardship due to the pandemic. Our customer service team is available to work with customers so they can avoid a large bill when the crisis has ended,” Phillips said.

The AEP Foundation, along with Kentucky Power, has donated nearly $150,000 to food banks and other agencies to help with relief efforts related to the pandemic. To date, the following contributions have been made:

  • Team Kentucky Fund, $50,000

  • God’s Pantry Food Bank, $45,000

  • Facing Hunger Food Bank, $20,000

  • United Way of Northeast Kentucky, $11,232

  • Save the Children Federation, $10,000

  • Pike County Senior Citizens Program, $5,000

  • New Hope Church, $5,000

“We want our customers to know that we stand ready to respond quickly and safely should power outages occur due to weather or any cause, and that we’ve taken extra measures to prevent outages,” Phillips said. “We’ll continue to look for ways to support our customers and communities as we work to keep the power flowing.”

Kentucky Power, with headquarters in Ashland, provides service to about 165,000 customers in 20 eastern Kentucky counties, including Boyd, Breathitt, Carter, Clay, Elliott, Floyd, Greenup, Johnson, Knott, Lawrence, Leslie, Letcher, Lewis, Magoffin, Martin, Morgan, Owsley, Perry, Pike and Rowan. Kentucky Power is an operating company in the American Electric Power (AEP) system. AEP, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to customers. AEP’s more than 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 224,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states, including Kentucky. AEP also is one of the nation’s largest electricity producers with approximately 33,000 megawatts of diverse generating capacity, including 4,200 megawatts of renewable energy. AEP’s companies includes utilities AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company. AEP also owns AEP Energy.

More From Kentucky Power

Mobile App Learn more

The Power is in Your Hands

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Use Online Form Report Outages On Your Mobile Phone

Report Outages On Your Mobile Phone

How We Restore Power Learn more

How We Restore Power

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Kentucky Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to KentuckyPower.com and the Kentucky Power customer mobile app (com.aep.customerapp.kentuckypower). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of KentuckyPower.com or the Kentucky Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Kentucky Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Kentucky Power (for example, providing the information to third parties performing computer-related services for Kentucky Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Kentucky Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Kentucky Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Kentucky Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Kentucky Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Kentucky Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to Kentucky Power alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×