Updated: Monday, March 16, 2020
Kentucky Power is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic. While the days ahead may look different than what we’re all used to, we don’t anticipate any disruption in our ability to provide power to our customers.
Billing and Financial Hardship
We temporarily have suspended all service disconnections for non-payment. We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If customers anticipate problems paying their electric bill, they should contact us to discuss payment options.
Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so through April 6, 2020. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus.
We continue to monitor the situation and will update customers accordingly. In the meantime, we're available to address concerns at 800-572-1113 and through Facebook and Twitter.