4/23/2020

Help Available for Businesses

We're #TeamKentucky. Kentucky Power is working with its partners to make sure you have access to resources for you and your business. We're committed to assisting you. Our customer service team members are always available to discuss your energy usage and help identify ways to conserve, including energy saving tips and resources tailored to your business type.

Federal ResourcesFor most of us, it has not been business as usual. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-710-4237.

State, Local & Other ResourcesHere are some other resources and information to help you and your business navigate this difficult time.

Kentucky Association of Manufacturers
Help us designate Kentucky manufacturers as essential businesses! Tell us about your business and why it's critical you stay up and running during this time so we can share your story with state and local officials.

URGENT: The White House has reached out to the National Association of Manufacturers to seek volunteers who can donate and provide and/or produce within two weeks large-scale quantities of critical supplies to help the nation respond to the COVID-19 pandemic. Please take and share NAM’s Production Survey.

SOAR (Shaping Our Appalachian Region) has created a page with real-time information on awareness and resources, especially for small businesses and individuals who have lost (or fear they may lose) their jobs. Visit SOAR’s website for more information.

Kentucky small businesses approved for federal disaster relief loans
The U.S. Small Business Administration (SBA) has approved disaster relief loans for small businesses in Kentucky unable to operate due to the novel coronavirus outbreak. Kentuckians are urged to apply via the SBA’s official website or by calling 800-659-2955.

Kentucky Chamber and Kentucky’s Workforce and Education Cabinet announce “COVID-19: Who’s Hiring?” initiative
In the past week, an unprecedented number of unemployment claims have been filed. So, how can you help? We need to know who is hiring. Let’s keep as many Kentuckians as possible working and on their feet with the available jobs during these challenging times. If you have an employment opportunity, let us know so we can help recruit candidates to your team!

Congressman Hal Rogers’s Office
COVID-19: What Small Businesses Need to Know

Kentucky Chamber of Commerce
Business Resources for Coronavirus

United States Economic Development Administration and International Economic Development Council
RestoreYourEconomy.org provides resources and best practice information for public and private stakeholders who are seeking to rebuild their local economies after an economic disruption, as well as assist the business community in preparing for a disruption.

The safety and health of our customers, communities and employees is our highest priority. The Commonwealth of Kentucky posts up-to-date information on kycovid19.ky.gov regarding precautions and outlined safety suggestions so you can keep help prevent the spread of COVID-19.

 

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Privacy Policy

Privacy Policy for Kentucky Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to KentuckyPower.com and the Kentucky Power customer mobile app (com.aep.customerapp.kentuckypower). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of KentuckyPower.com or the Kentucky Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Kentucky Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Kentucky Power (for example, providing the information to third parties performing computer-related services for Kentucky Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Kentucky Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Kentucky Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Kentucky Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Kentucky Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Kentucky Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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